Support

Questions, problems, or feedback about Shopwrecked — this is the place. A real person reads everything sent to the addresses below, usually within one business day.

Contact us

In the app, open Home → person icon → Account → Help & Support to message us directly.

General questions and help with the app: hello@shopwrecked.com

Safety concerns — objectionable content or abusive behavior: safety@shopwrecked.com. Safety reports are reviewed within 24 hours.

Privacy questions and data requests: privacy@shopwrecked.com

Report or block in the app

You can report any content or person from where you see them — the “···” menu on a Calling Card, piece, outfit, or wear, and by long-pressing a message. To block someone, open their Calling Card and choose Block from the same menu. Blocking cuts messages both ways, immediately, and you won’t see each other’s closets or activity. Blocking removes them from your Crew. Unblocking won’t restore that connection — one of you will need to send a new Crew request.

Mute is a one-way silence: their activity stops notifying you, and they won’t know.

Manage blocked and muted people at Home → person icon → Account → “Blocked and muted” under Safety.

Common questions

Delete your account. You can delete your account and its data in the app (Home → person icon → Account → Delete account), or follow the steps at shopwrecked.com/delete-account.

Sign-in codes. One-time codes arrive by text or email within a minute. If nothing arrives, check the number or address you entered and try again.

Photos and privacy. Your closet is private by default; only Crew you approve can peek. The Privacy Policy covers the details.

Policies

The rules of the road live in the Terms of Service — including our no-tolerance policy for objectionable content and abusive users — and the Privacy Policy.